Emergency Broadband Benefit
CellSpan is dedicated to helping our customers who are currently facing hardships as a result
of the COVID-19 pandemic. As such, we are doing everything possible to keep customers connected
during these continued unprecedented times. In response to recent legislation, we’re proud to
announce that we will be offering the new Emergency Broadband Benefit as part of the COVID-19
relief effort that will begin in April 2021.
We’re here to help answer all your questions while keeping you
connected to virtual schooling, remote work, telehealth and more.
What is the Emergency Broadband Benefit program?
The Emergency Broadband Benefit, or EBB, is a limited-time program that provides
discounts on monthly broadband Internet access service and certain connected devices.
This program is funded by the US government's COVID-19 relief efforts and subject to FCC
approval. Qualifying customers will receive UNLIMITED Data, talk & text for a limited
amount of time. Similar to the federal Lifeline program, this is a non-transferrable discount
program limited to one per household.
Click here
for more information on the EBB.
How can CellSpan help me through the pandemic?
By offering Americans UNLIMITED FREE Data, talk, and text, CellSpan gives
students, veterans, and seniors the opportunity to thrive as we move through
unprecedented times. Connect to the world with UNLIMITED Data right from the palm
of your hand.
Who qualifies for the EBB?
You can qualify for the EBB through participation in the same government
programs as Lifeline such as:
SNAPMedicaidSSIFederal Public Housing AssistanceVeterans Survivors Pension Benefits Fund and moreAdditionally, you may be eligible if your household income is at or below 135% of the
federal poverty level, or if you are currently unemployed. Some qualifiers only apply to
EBB, not Lifeline. EBB qualifiers include Pell Grants, Free and Reduced Price School Lunch
and Breakfast, and reduced wages in certain instances. You must confirm your spot to
participate in this program.
How long will the EBB last?
The EBB is a limited-time program that will begin in April of 2021. It will end after the Public
Health Emergency no longer exists, or as deemed by the FCC. We will notify all customers
of any changes to the program as they happen.
What happens after the program ends?
Once the EBB program has ended all plans will revert to the standard Lifeline plan offered
at that time. Customers may also choose to keep the UNLIMITED plan, however, they will
be subject to all standard rates.
Do I really get a FREE tablet ?
In response to the EBB, Q Link will be providing eligible customers with a new tablet to
help them navigate through these times. This is a limited-time offer, and subject to
product availability. To receive this FREE tablet, new and existing customers must activate
their Q Link service. Tablets will begin shipping in April 2021.
For further information, please visit our
T&Cs page.