Q: Will I have to pay any money up front to activate?

A: No. If you qualify you will receive a free wireless handset which will be preloaded with free minutes of airtime.

Q: How do I activate my free cell phone?

A: When you receive your new phone, inside the package will be instructions on the activation procedure as well as important information about your CellSpan Wireless service. Make sure you read all of the information provided to ensure that you maximize the benefits of your new cellular phone.

Q: Will I have to buy minutes every month to keep my account active?

A: No, you can purchase additional minutes of airtime to add to your account if you want. However, you do not need to buy any additional airtime to keep your Lifeline phone active!

Q: How many minutes do I get every month?

A: The number of free minutes added to your account varies by plan and state you select, but every account come with a baseline of 250 free minutes.

Q: If I had Lifeline before but my phone is off. Can I get Lifeline again?

A: If you had Lifeline before you may still qualify as long as you meet the eligibility requirements.

Q: I have Lifeline on my home phone. Can I get a wireless Lifeline phone?

A: No. If you are receiving Lifeline benefits now on your home phone you may not have access to Lifeline on more than one telephone (land-line or cell phone) at one time.

Q: Will I have to pay a deposit?

A: No.

Q: How do I apply for Lifeline service with CellSpan Wireless?

A: To apply for CellSpan Wireless service, just click here and follow the instructions for your state.

Q: How do I qualify for Lifeline service with CellSpan Wireless?

A: Qualification rules will vary between different states. CellSpan Wireless is not available in each state. Find your state below for the eligibility and program rules.

Q: Do you service my area?

A: To find out if you live in an area where CellSpan Wireless will be able to service you, please click here.

Q: How do I Renew Federal Lifeline benefits?

A: Renewal rules will vary between different states.

Q: Does CellSpan Wireless support hearing aid compatible phones?

A: Yes. CellSpan Wireless supports wireless phones that are Hearing Aid Compatible (HAC).

contact us

Our Location

  • Address
  • 7920 Belt line road
  • suit
  • 730
  • City
  • Dallas,
  • Zip Code
  • TX 75254

Talk to representive

  • CST
  • M-F 10am-6pm
  • Phone
  • 1-844(235-7726)
  • Email
  • Zip Code
  • TX 75254